Frequently Asked Questions

  1. Do I have to pay an entrance fee?
    Overnight guests do not need to pay an entrance fee, but visitors for the day do.
  2. Do kids need to pay the full/adult fee?
    Children 0-4 years old will not be charged a full fee, but they must share the beds in the rooms with their adult companions/guardians. They will also not counted in the breakfast included in the room packages.

    Children 5 years old and above are part of the head count. They will have their own beds and breakfast.
  3. How much for a day trip to Matabungkay? Adults: PhP 400.00
    Children (5-12 years old): PhP 350.00
    Children under 4 years old: FREE
  4. How much to rent huts for a day trip?
    Day visitors can rent out huts/cabanas by the beach on a first come, first served basis.
    Blue Tents (beachfront) – PhP 700.00 good for 4-6 persons
    Acacia Huts Small (beachfront) – PHP 2,000.00 good for 8-10 persons
    Acacia Huts Big (beachfront) – PhP 3,000.00 good for 10-15 persons
    Cabana (near the pool) – PhP 1,800.00 good for 10 persons
  5. How big and deep are the swimming pools?
    Old pool near Café Caballero -225 sqm, 6 ft deep
    Kiddie pool – 50 sqm, 3 ft deep
    New swimming pool – 360 sqm, 4.5 ft deep
  6. What are the operating hours of the pools?
    Pools can be used 6:00 am to 11:00 pm.
  7. What hours can we swim in the beach?
    6:00 am until 7:00 pm
  8. What are the operating hours of the spa? What kind of services are offered?
    The Solea Spa is open from 10:00 am to 11:00 pm. We offer full body massages, aromatherapy, sauna, and more.
  9. What are the hours of the Wave Bar and what can we do there?
    The Wave Sports bar is open from 7:00am to 12:00 midnight (Entrance Fee PhP 100 per head, consumable for food or drinks or use of 1 hr billiards or 1 hour darts or 1 hour table tennis). There are billiard tables, darts, table tennis, a karaoke machine, and a bar. Drinks and bar snacks are served.
  10. What beds are available per type of room?
    Type of roomBed set-up
    Deluxe room1 double size bed
    Sunset Studio1 double size bed & 1 bunk bed
    Family room1 queen size bed & 1 double size bed
    Superior Family1 queen size bed
    1 double size bed
    2 single beds
    Beachside Villa2 queen size beds & 1 day bed


HOUSE RULES

  1. Standard Check-In Time: 2:00pm and Check-out Time: 12:00pm (strictly no extension)
    After 12:00pm check-out is subject to one day rate charge.
  2. Bringing of Food & Beverage is not allowed in the hotel. Special requests must be arranged prior to arrival date.
    Corkage fee:
    Beverage:
    • Beer (local or imported) Php50.00 per bottle/can
    • Hard Liquor (local & Imported) Php500.00 per bottle
    • Wine (local or imported) Php250.00 per bottle
    • Soda /Softdrink Php50.00 per bottle /can
    Food corkage
    • Php400. per person/meal
  3. Swimming pool areas are open from 7:00am until 11:00pm only. Proper swimwear is required. Strictly wearing of jeans, shorts or shirts (short or cut sleeves) and immodest apparel will not be allowed to access the swimming pool.
  4. No horse playing shall be allowed in the swimming pool and around the swimming pool area.
  5. No guest shall be allowed to swim in the pool when intoxicated by any form of alcoholic beverages.
  6. Excessive noise or loud music is not allowed after 10:00pm.
  7. No pets are allowed inside the room and resort/hotel premises.
  8. All forms of deadly and concealed weapons are not allowed inside the hotel/resort premises, including illegal drugs and its paraphernalia.
  9. No hotel guest shall be allowed to go out of the Resort/Hotel premises after 12:00 midnight without the proper authorization from the Group Organizer and Hotel Management for safety reasons.
  10. The Resort/Hotel Management shall not be held liable for any losses of your personal belongings, valuables and other personal effects left unattended while inside the hotel/resort premises.
  11. Smoking / vaping is prohibited in ALL rooms. Guests may smoke/vape at the veranda but must ensure that the door is closed all the time. Any violation, the hotel will charge Php3500.
  12. Damage and /or Theft of Hotel Property
    You are liable for any damage caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. The Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred. including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, etc.
    1. Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.
    2. Damage to Mattress, linen and Bedding
      Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged item. This will be charge at 120% of full and new replacement value. Upon checking -out of the room, towels and other linens provided in the room set-up must be left in the respective rooms based on the number of occupants. Otherwise, guest will be charged accordingly.
  13. No Cooking / Cooking Appliances
    Preparation of food in guest rooms by any type of cooking appliances is prohibited. The hotel will confiscate any cooking equipment. Any violation, the hotel reserves the right to impose a minimum fee of Php1,500.